I had been scheduled for the flight leaving Ronald Reagan Airport to Columbus Worldwide Airport these days, boarding at 2:forty two departing at three:fifty. Me and 3 Other people , sitting down inside the assigned gate, never heard the boarding announcement. When we recognized individuals ended up boarding went to the gate and were being turned away. It was three:04 PM whenever we have been told this. Mind you the gate just closed two minutes prior and we sat and viewed the plane front of us for an additional twenty minutes. People today were being even now dropping off bags and boarding the plane . When questioned why we can easily’t board the aircraft, we have been chastised from the team for not listening. The gate was crowded, and noisy. I am able to let you know we could not listen to your team.
This agent was outside of line and disrespectful. There was NO basis for her Mind-set, especially when there was NO line and a handful of brokers standing for the counter like they have been ready and able to assist. Janet Ault
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06/18/16 – Are actually a faithful, frequent flyer client for more than thirty yrs. I h ave in no way observed these kinds of poor shopper service and apathetic attitudes from AA staff. At present sitting at Miami International, on a clear sunny saturday morning, touring with 2 youthful small children wanting to get to Asheville on the Airways (document locator: WCEARA), but our flight to Charlotte was straight away delayed, leading to us to miss our flight to Asheville, all other flights are whole, we had been despatched Again via protection because your staff for the gate couldn’t (or wouldn’t), help us (which was entertaining), then needed to operate back In advance of we could get into the ticket counter since the flight departure was bumped back again up!
I lately had a flight cancelled by American Airways and stood in a line for forty five minutes to receive rebooked on Yet another flight. I was shocked to determine which the gate brokers didn't Use a perspective into your readily available USAIR flights.
I wanted to vent my frustration Together with the baggage scenario with all your airline. Anything else was fantastic, though the way my baggage was dealt with would make me Believe twice before reserving with AA yet again. I used to be charged $25 each way for just one bag, not becoming instructed my bag could be carried on for no cost. To include insult into the $50 charged, my bag was damaged on the skin on currently being returned to me.
Stranded in San Diego, CA. Tried to get in touch with consumer relations quantity, but Online page lists precisely the same quantity as cargo amount. Is this to stop mobile phone phone calls. Waited around two hrs for just a return call from reservations.
I paid an extra $twenty for any seat with a lot more space. You put me inside a seat close to an exceptionally big gentleman who took above 50 percent of my seat.
I've to confess that I was selfishly other content to be able to ebook my flight ahead of your entire other clients and that the agent was equipped to eliminate the charges.
My partner And that i had a flight leaving Richmond Virginia having a last destination of Seattle Washington. We have been accustomed to flying and experienced flown other airlines previously that 7 days gonna and from several Locations. We experienced all our data and went to use the American Airlines kiosk to print our boarding passes. The kiosk didnt talk to if those people who are flying are armed forces staff so we commenced in excess of and waited in line to speak into a consultant with the counter. At the time we were up with the counter we instructed a lady at the rear of the counter that my partner is within the armed service and we experienced two baggage to check in. Thats after we were informed that our luggage where in excess of weight and it would be 250$ extra. We asked for for the Woman to point out us where the bundle pricing is written. She was unable to provide that information and went on to tell us we could search it up ourselves. My spouse that's enlisted in the U.S. Coast Guard hasn't had to pay additional or any amount for baggage, on orders or own. My partner gave her the 250$ and that is once the consultant we have been Talking with shortly became quite rude and threatened to terminate our entire flight.
I also desire to touch upon the excellent service AA features into the handicapped. I'm 84 a long time aged and now need wheelchair assistance to acquire around in the airports. I was impressed and delighted on the aid I acquired, as well as within the attitudes on the folks who assisted me Along with the wheelchair aid, and in addition the motorists of the handicap carts in Charlotte airport. They had been all so helpful and really pleasant also.
all to typically, administration is contacted when issues go Mistaken…it's not one of those letters…..i am getting in contact with american Airways shopper service as a result of a fantastic flight attendant named MARITA LORDI (FA #nine
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I'm a disabled veteran that has to work with crutches which was really challenging for me. I'd specially booked a flight that only had 1 end to be sure I'd be capable to make the journey.